Thank you for using our services. These Terms of Use ("Terms") govern your relationship with Ebsher ("Site") and the Ebsher mobile application ("Application"), and the services offered through them ("Services"). This constitutes a legally binding agreement between you, whether individually or on behalf of an organization or entity you legally represent ("you", "your", "yours"), and Ebsher, alnbdh althlathy technologies CO. L.L.C S.O.C owner and operator of Ebsher ("Ebsher", "we", "us", "our") and any future company license that holds the rights to this platform and mobile Apps.
These Terms apply to all users of the Site and Application, including but not limited to browsers, vendors, customers, providers, and/or content contributors ("Users"). You understand and agree that Ebsher or its affiliates may limit or terminate your access to the Services at any time if you do not comply with these Terms or at our sole discretion.
By accessing or using any part of the Site or Application, you confirm that you have read, understood, and agreed to be bound by these Terms, along with any additional guidelines, policies, or rules applicable to the Site and Application, including without limitation the Ebsher Privacy Policy, which is incorporated herein by reference.
IF YOU DO NOT AGREE TO THESE TERMS OR TO ABIDE BY ALL APPLICABLE LAWS, GUIDELINES, AND POLICIES, DO NOT USE THE SITE OR APPLICATION.
1. NATURE OF THE CONTENT APPEARING ON OUR SERVICES
1.1 OVERVIEW
Our Services may include text, data, graphics, images, or other forms of content (collectively, "Content") created by us or by third parties, including healthcare providers and partners such as doctors, clinics, laboratories, imaging centers, and pharmacies.
1.2 OUR SERVICES
Ebsher offers a website and a mobile application that allow users to book healthcare services, including physical consultations with clinics, hospitals, and diagnostic centers, as well as virtual consultations with licensed providers. These services are collectively referred to as the “Services.” While we currently focus on providing healthcare services in Iraq, online consultations may be conducted with licensed doctors from various countries and may be accessed from anywhere.
The platform may operate under various names, including related Ebsher brands or affiliated service providers. Some healthcare providers may be independent third parties and not directly affiliated with Ebsher.
1.2.1 Public Services
Some parts of our Services are accessible without registration or a password. These are referred to as “Public Services.” You may use these on a personal, non-commercial basis, provided you comply with these Terms. Public Services may include directories listing healthcare providers (referred to as “Providers”) such as doctors, labs, or imaging centers. These directories are provided solely for convenience and only include providers who use Ebsher and choose to be listed.
A listing does not represent an endorsement or certification by Ebsher. The accuracy of provider data (including qualifications, availability, or pricing) is based on self-submitted information, and while we strive to maintain accuracy, we do not guarantee or warrant the correctness of any such details. We are not liable for actions you take based on this content, nor do we guarantee appointment availability.
1.2.2 Protected Services
Certain Services are protected by security measures and require user authentication via credentials (e.g., usernames and passwords). These are known as “Protected Services.” To access them, you must provide accurate personal information. If you are registering or using these services on behalf of another person (e.g., a family member), you must also provide their relevant information.
Protected Services include access to your private Medical Record — such as lab results, consultation summaries, and other health data — securely stored in your Ebsher account. You remain the sole owner of this data. By agreeing to use the Services, you allow authorized providers to send information directly to your private account. You may also consent to allow providers to retain your data under your name for continuity of care. If you do not wish to have a Medical Record stored or shared, you may request its removal by contacting us directly, and we will comply.
1.3 CONTENT
Our Services may include reviews, ratings, and feedback from users who have interacted with healthcare providers. This content may reflect personal opinions and not those of Ebsher.
These Evaluations are subjective and should not be taken as medical evidence or as professional judgment.
You acknowledge that such user-generated content may contain biases or errors. Ebsher does not pre-screen or verify these submissions and assumes no responsibility for them. We strongly encourage users to independently verify any content found on the platform, including provider qualifications, through official channels such as licensing authorities or medical boards.
All content on the platform is for informational and scheduling purposes only and does not constitute medical advice. Always seek the guidance of a qualified healthcare professional before making any medical decisions.
2. PRIVACY AND SECURITY POLICY
2.1 Privacy Commitment
At Ebsher, we take the privacy and confidentiality of your health information seriously. We are legally required to protect your personal and health-related data and will promptly notify you in the event of a breach that may compromise your information. Your medical data belongs to you, and you control how and when it is shared through our platform.
We will never use or share your information beyond what is outlined in this policy or our Privacy Policy.
2.2 Security Measures and Acceptable Use
To protect your information and ensure service stability, you agree to the following safeguards and prohibited activities:
You agree not to:
● Use our platform in any way that violates laws, regulations, or third-party rights
● Sell, reuse, or market any information from our Services
● Probe or test the security or performance of our systems
● Circumvent or disable security or authentication mechanisms
● Upload or introduce malicious code, software, or bots
● Reverse engineer or attempt to access backend systems
● Scrape or republish content, unless you are a public search engine
● Overuse or bypass safeguards on our API
● Remove copyright, trademark, or legal notices from our platform
● Use the Services for any purpose not expressly permitted in these Terms
Full details of our data handling practices can be found in our Privacy Policy.
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3. PAYMENT
3.1 Payment Collection
3.1.1 Payment Options
You may pay:
● In cash at the provider’s location at the time of service
● Online through the Ebsher website or mobile app
We may collect payment on behalf of healthcare providers. By using our Services, you agree to the terms set by each Provider. Accepted payment methods may include credit/debit cards, mobile wallets, or local payment gateways where applicable.
3.1.2 Pricing & Promotions
We reserve the right to change or update pricing at our discretion. Discounts and promotions may be available and are subject to their specific terms.
3.2 Refund Policy
3.2.1 General Policy
All payments are non-refundable unless explicitly stated otherwise by Ebsher.
3.2.2 Method of Refund
Refunds (if applicable) will be processed using the original payment method.
3.2.3 Platform Credit
In certain cases, we may refund your payment as account credit, to be used toward other Ebsher services.
3.2.4 Service Satisfaction
Refunds are not issued for dissatisfaction with medical outcomes or experiences.
3.2.5 Full Refund Eligibility
You are entitled to a full refund if:
● You cancel your appointment before the scheduled time
● The Provider cancels or does not show up
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4. COMPLIANCE
You agree to comply with these Terms, the policies listed on the Site or App, and any local or international laws applicable to your use of Ebsher.
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5. LICENSE
5.1 Limited Use
You are granted a limited, revocable, non-exclusive license to access and use the Site, Services, and Content solely for their intended purpose.
5.2 Intellectual Property
All intellectual property remains the sole property of Ebsher or its licensors. You may not copy, redistribute, display, modify, or otherwise use content from our Services without express permission.
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6. USER REGISTRATION
6.1 Account Creation
While you may browse the Site without registering, certain features require a Ebsher user account ("User Account"). To register, you must provide complete and accurate information and update it if anything changes.
6.2 Age Requirement
You must be at least 18 years old to create an account. Use by minors is not permitted unless supervised by a legal guardian.
6.3 Password Security
You are responsible for safeguarding your password and any activity under your account. Notify us immediately if you suspect unauthorized access.
You must not:
● Share or transfer your account to others
● Respond to password requests claiming to be from Ebsher
● Attempt to access your account after multiple failed login attempts (2 consecutive failures will temporarily lock access)
6.4 Communications
By registering, you consent to receive emails related to service updates, changes, and legal notices. You may unsubscribe from marketing messages at any time.
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7. INFORMATION ACCURACY
7.1 General Accuracy
We do our best to provide current and accurate information, but we are not liable for outdated or incomplete content. Always confirm details independently before relying on them.
7.2 Historical Information
Some content may be historical and provided for reference only. We may update the Site at any time but are not obligated to do so.
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8. OPTIONAL TOOLS
8.1 Third-Party Tools
We may offer access to tools or services provided by third parties. These tools are provided “as-is,” with no warranties or guarantees.
8.2 Your Responsibility
Use of such tools is at your own risk. Ensure you review and agree to the terms set by those third-party providers.
8.3 Future Features
Any new features or services added to the platform will also be subject to these Terms.
9. THIRD-PARTY LINKS
9.1
Certain content, products, or services available through Ebsher may include material or links from third parties.
9.2
Third-party links on our platform may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of those third-party materials and disclaim any liability for them.
9.3
We are not responsible for any harm or damages arising from transactions or interactions with third-party websites. Please review their policies carefully before engaging with them. Complaints or concerns related to third-party products or services should be directed to the respective provider.
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10. USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
10.1
If you send us submissions (e.g., suggestions, contest entries, or creative ideas), whether at our request or not, you agree that we may use them without restriction. We are under no obligation to (1) keep them confidential, (2) pay compensation, or (3) respond to them.
10.2
We may, but are not obligated to, monitor or remove content we deem unlawful, offensive, or in violation of intellectual property rights or these Terms.
10.3
You agree not to submit comments that:
● Violate any third-party rights (e.g., privacy, intellectual property)
● Include libelous, abusive, or obscene material
● Contain viruses or malware
● Misrepresent your identity
You are solely responsible for your submissions. We assume no liability for user-generated content.
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11. ERRORS, INACCURACIES, AND OMISSIONS
11.1
Occasionally, information on our platform may contain errors or omissions (e.g., pricing, descriptions, availability). We reserve the right to correct such issues and update or cancel any related transactions without notice.
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12. PROHIBITED USES
12.1
You are prohibited from using the Site, App, or Services for:
● Any unlawful or fraudulent activity
● Harassment, discrimination, or abuse
● Uploading malware or interfering with service performance
● Data scraping, spamming, phishing, or impersonation
● Violating intellectual property or privacy rights
● Bypassing security measures or API restrictions
We reserve the right to terminate your access for any prohibited use.
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13. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
13.1
We do not guarantee uninterrupted, secure, or error-free access to the Services. While we aim to verify the qualifications of Providers, we do not warrant that all information is complete or current.
13.2
We do not guarantee the accuracy of results, medical opinions, or services rendered through the platform.
13.3
We may suspend or discontinue the Services at any time, without notice.
13.4
You agree to use the Services at your own risk. Services are provided "as is" and "as available," without warranties of any kind, express or implied.
13.5
Ebsher and its affiliates shall not be liable for any damages, including but not limited to:
● Lost profits, data, or revenue
● Indirect or consequential damages
● Claims based on provider behavior, service quality, delays, or cancellations
13.6
We assume no responsibility for acts by Providers, including but not limited to:
● Unprofessional or unethical behavior
● Wrong, delayed, or no diagnosis or treatment
● Medical negligence or malpractice
● Missed or canceled appointments
IMPORTANT: Ebsher does not provide medical advice, diagnosis, or treatment. We are a facilitator, not a healthcare provider. It is your responsibility to evaluate Providers and medical decisions independently. We are not liable for any injuries, losses, or damages resulting from interactions with Providers.
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14. AMENDMENT
14.1
Technology and regulations evolve, and we may update these Terms at any time. Continued use of the Services implies acceptance of updated Terms. The latest version will always be available on this page with the last revision date.
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15. GOVERNING LAW
15.1
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Iraq. By using our Services, you agree to submit to the exclusive jurisdiction of the courts of Baghdad, Iraq.
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16. MISCELLANEOUS
16.1
Your account may be suspended or terminated by request or if you violate these Terms.
16.2
We may transfer or assign these Terms in the event of a merger, acquisition, or restructuring.
16.3
If any provision of these Terms is deemed unenforceable, the remainder will remain in full effect.
16.4
Our failure to enforce a right or provision does not constitute a waiver.
16.5
These Terms, along with our Privacy Policy and any applicable End User Agreement, represent the full agreement between you and Ebsher regarding the Services and supersede prior understandings.
17. INDEPENDENT PROVIDERS
All healthcare providers, clinics, laboratories, pharmacies, or other entities listed or booked through Ebsher are independent contractors and not employees, agents, or representatives of Ebsher.
Ebsher does not control or supervise the medical judgment, methods, or decisions of these providers and shall not be held responsible for their actions, advice, or conduct.
You acknowledge and agree that any services rendered by these third-party providers are solely between you and the provider, and Ebsher disclaims any and all liability arising therefrom.
18. FORCE MAJEURE
Ebsher shall not be liable for any delay or failure to perform its obligations under these Terms due to events beyond its reasonable control. These may include but are not limited to: acts of God, natural disasters, epidemics or pandemics, war, terrorism, riots, labor disputes, internet service interruptions, or governmental actions.
Such circumstances shall suspend Ebsher’s obligations for the duration of the event causing the delay.
18. Ebsher ONLINE PAYMENT TERMS & CONDITIONS
These Online Payment Terms constitute a legal agreement between you and Ebsher. By using the online payment functionality available through our website or mobile application, you agree to be bound by these Terms. If you do not agree, do not proceed with payment. To complete a transaction, you must indicate your acceptance by clicking “I Accept.”
Accepted Payment Methods
Ebsher accepts the following payment methods:
● Visa
● MasterCard
● Other local or international gateways as listed at checkout
Your Warranties
By submitting a payment, you confirm that:
● You are at least 18 years old
● You are authorized to use the selected payment method
● All information you provide is accurate and complete
● You will be responsible for all charges incurred
● You have the legal capacity to enter into this agreement
Payment Processing
● Payments will be processed in the applicable local currency (e.g., IQD or USD), depending on your location and the service selected
● Funds are deducted immediately upon confirmation of the transaction
● Due to third-party banking system delays, payment confirmation in our records may take time
Security
● All transactions are processed through secure payment gateways (e.g., Amwal, Paytabs, Stripe, or equivalent)
● Credit card information is encrypted during transmission using industry-standard SSL encryption
● Ebsher does not store or retain your credit card details at any time
Payment Confirmation
● Upon successful payment, a confirmation message will appear on-screen, and you may also receive an email or SMS confirmation
● If your payment fails, you will be notified immediately. Ebsher does not have access to the reason for the failure. Please contact your card issuer for assistance
● In case of payment failure, you are responsible for arranging an alternative payment promptly to avoid disruption of service
Refunds
● Refunds (if applicable) will be processed within a reasonable timeframe. Delays from banks or payment processors may occur and are beyond our control
● All refunds will be issued to the original payment method if applicable, unless otherwise agreed, or the support team shall inform you on the method of refund
Data Protection
By using our online payment services, you consent to the secure sharing of your personal data with our payment service provider, exclusively for payment processing purposes. Ebsher upholds high standards of data security and privacy in accordance with our Privacy Policy.
Changes to Terms
Ebsher reserves the right to amend these payment terms at any time without prior notice. Each transaction is subject to the Terms in effect at the time of payment.